Information We Collect

We collect different types of information to provide and improve our comparative financial analysis services. The data we gather falls into several categories based on how you interact with our platform.

How We Use Your Information

Your data serves specific purposes related to delivering our comparative analysis services. We're transparent about these uses and don't repurpose your information without notice.

• Providing access to our financial comparison tools and generating customized analysis reports based on your preferences
• Maintaining and improving platform functionality through usage pattern analysis and feature optimization
• Sending service updates, technical notices, and educational content related to financial analysis
• Responding to your inquiries and providing customer support when you reach out
• Protecting against unauthorized access and ensuring platform security for all users
• Complying with legal obligations under Thai law and maintaining proper business records
• Conducting internal research to understand user needs and enhance our analytical capabilities

Legal Basis for Processing

Under Thailand's PDPA, we process your data based on legitimate interests in providing financial services, contractual necessity for platform access, legal compliance requirements, and your explicit consent where required. You can withdraw consent at any time through your account settings.

Data Sharing and Disclosure

We're selective about who gets access to your information. Here's when and why we might share your data with others.

We don't sell your personal information to anyone. Third parties who receive data from us are contractually obligated to protect it and use it only for specified purposes. If we consider sharing data in new ways, we'll notify you first.

Data Security Measures

Protecting your information isn't just about technical measures. It's about building a culture of security across our organization.

Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive information at rest using industry-standard protocols
• Regular security audits and vulnerability assessments by independent experts
• Multi-factor authentication options for account access protection
• Automated backup systems with encrypted storage in separate locations

Organizational Practices

Our team members receive regular training on data protection and privacy practices. Access to personal data is restricted based on job requirements, and we maintain detailed logs of who accesses what information. We've appointed a data protection officer responsible for overseeing compliance and responding to privacy concerns.

Data Retention and Deletion

We don't keep your information indefinitely. Our retention periods balance your privacy rights with legitimate business needs and legal requirements.

Retention Periods

• Active account data: Retained while your account remains active plus 90 days after closure
• Transaction records: Kept for 7 years to comply with Thai accounting and tax regulations
• Support communications: Maintained for 3 years to track service quality and resolve disputes
• Marketing preferences: Stored until you withdraw consent or request deletion
• Technical logs: Automatically deleted after 12 months unless required for security investigations

Deletion Process

When retention periods expire or you request deletion, we permanently remove your data from active systems within 30 days. Some information may persist in encrypted backups for up to 90 additional days before complete deletion. We can't recover data once the deletion process completes, so make sure you've downloaded any information you want to keep before requesting deletion.

Your Privacy Rights

Thailand's Personal Data Protection Act gives you specific rights regarding your personal information. We've made it straightforward to exercise these rights through your account dashboard or by contacting us directly.

We respond to rights requests within 30 days. For complex requests requiring more time, we'll notify you of the extension and provide an estimated completion date. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.

Cookies and Tracking

Like most websites, we use cookies and similar technologies to improve your experience. You have control over how these work on your device.

Types of Cookies We Use

• Essential cookies that enable core functionality like secure login and session management
• Performance cookies that help us understand how you use the platform and identify technical issues
• Functional cookies that remember your preferences and settings for a personalized experience
• Analytics cookies that provide insights into user behavior patterns without identifying individuals

You can control cookie settings through your browser preferences. Blocking certain cookies may affect platform functionality. We don't use advertising cookies or share cookie data with advertising networks. Our cookie banner lets you manage preferences when you first visit, and you can update these choices anytime in your account settings.

International Data Transfers

Our servers are located in Thailand, but some service providers we use operate globally. When your data travels outside Thailand, we ensure it receives adequate protection.

We rely on standard contractual clauses approved by Thai authorities and verify that recipient countries provide adequate data protection standards. Cloud infrastructure providers are carefully selected based on their security certifications and compliance with international data protection standards. You can request details about specific transfers by contacting our data protection officer.

Children's Privacy

Our platform is designed for business professionals and isn't intended for users under 18 years old. We don't knowingly collect personal information from children. If you're a parent who discovers their child has provided us with personal data, contact us immediately. We'll delete the information and close any associated account within 7 days of verification.

Policy Updates

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through email notifications and prominent website notices at least 30 days before taking effect.

The "Last Updated" date at the top shows when we last modified this policy. Continuing to use our services after changes take effect means you accept the updated terms. If you disagree with modifications, you can close your account before the effective date.